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Confidence is the key of making loyal customers , it includes : Quality of Services , Truthfulness and surprises !!
afaque shaikh has described in detail. Support his thoughts.
by buliding the relationship with Customers while following up & giving the best service to customer to have loyalty on me and which is genuine in our company products to make the customer aware of this & i never give false commitment with Customer either he use the sercvice of my Organisation or not .
Thanks for invitation,
In a very short and brief wording,
To make your customers loyal customers, you have to satisfy all their needs as much as you can.
Thank you for the invitation.
A Rich Customer Care Experience makes a person come back to the company they value most. the employee who can do this honestly and with an empathy serves them well - a happy customer.
If you deal with customers on a daily basis, be sure to stay patient when they come to you stumped and frustrated, but also be sure to take the time to truly figure out what they want — they’d rather get competent service than be rushed out the door!
When it comes to important points that you need to relay clearly to customers, keep it simple and leave nothing to doubt.
It’s not about making a sales pitch in each email, but it is about not letting potential customers slip away because you couldn’t create a compelling message that your company’s product is worth purchasing!
Remembering that your customers are people too, and knowing that putting in the extra effort will come back to you ten-fold should be your driving motivation to never “cheat” your customers with lazy service.
Those who don’t seek to improve what they do, whether it’s building products, marketing businesses, or helping customers, will get left behind by the people willing to invest in their skills.
Your willingness to do this shows the customer three very important things:
That’s a big part of why happiness ratings are built into our help desk product, and team members can access and learn from reports detailing their customers’ happiness over time.
some specific skills that every support employee can master to “WOW” the customers that they interact with on a daily basis...
1. Patience
If you don’t see this near the top of a customer service skills list, you should stop reading.
Not only is patience important to customers, who often reach out to support when they are confused and frustrated, but it’s also important to the business at large: we’ve shown you before that great service beats fast service every single time.
2. Attentiveness
The ability to really listen to customers is so crucial for providing great service for a number of reasons.
Earlier I went over a few customer feedback systems, and before that I showed you the data on why listening to customer feedback is a must for many businesses who are looking to innovate.
Not only is it important to pay attention to individual customer interactions (watching the language/terms that they use to describe their problems), but it’s also important to be mindful and attentive to the feedback that you receive at large.
Don’t waste time trying to go above and beyond for a customer in an area where you will just end up wasting both of your time!
3. Clear communication skills
Make sure you’re getting to the problem at hand quickly;
customers don’t need your life story or to hear about how your day is going.
4. Knowledge of the Product
The best forward-facing employees in your company will work on having a deep knowledge of how your product works. Without knowing your product from front to back, you won’t know how to help customers when they run into problems.
5. Ability to use positive language
Sounds like fluffy nonsense, but your ability to make minor changes in your conversational patterns can truly go a long way in creating happy customers.
Language is a very important part of persuasion, and people (especially customers) create perceptions about you and your company based off of the language that you use.
6. Acting skills
Sometimes you’re going to come across people that you’ll never be able to make happy.
Every great customer service rep will have those basic acting skills necessary to maintain their usual cheery persona in spite of dealing with people who may be just plain grumpy.
7. Time management skills
Hey, despite my many research-backed rants on why you should spend more time with customers, the bottom line is that there is a limit, and you need to be concerned with getting customers what they want in an efficient manner.
The trick here is that this should also be applied when realizing when you simply cannot help a customer. If you don’t know the solution to a problem, the best kind of support professional will get a customer over to someone who does.
8. Ability to ‘read’ customers
You won’t always be able to see customers face-to-face, and in many instances (nowadays) you won’t even hear a customer’s voice!
That doesn’t exempt you from understanding some basic principles of behavioral psychology and being able to “read” the customer’s current emotional state.
This is an important part of the personalization process as well, because it takes knowing your customers to create a personal experience for them.
Look and listen for subtle clues about their current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive.
9. A calming presence
There are a lot of metaphors for this type of personality: “keeps their cool,” “staying cool under pressure,” and so on, but it all represents the same thing: the ability some people have to stay calm and even influence others when things get a little hectic.
I’ve had my fair share of hairy hosting situations, and I can tell you in all honesty that the #1 reason I stick with certain hosting companies is due to the ability of their customer support team to keep me from pulling my hair out.
. Goal-oriented focus
This may seem like a strange thing to list as a customer service skill, but I assure you it’s vitally important.
Empowering employees, I noted that many customer service experts have shown how giving employees unfettered power to “WOW” customers doesn’t always generate the returns many businesses expect to see.
That’s because it leaves employees without goals, and business goals + customer happiness can work hand-in-hand without resulting in poor service.
. Ability to handle surprises
Sometimes the customer support world is going to throw you a curveball.
Maybe the problem you encounter isn’t specifically covered in the company’s guidelines, or maybe the customer isn’t reacting how you thought they would.
Whatever the case, it’s best to be able to think on your feet ... but it’s even better to create guidelines for yourself in these sorts of situations.
Let’s say, for instance, you want to come up with a quick system for when you come across a customer who has a product problem you’ve never seen before.
. Persuasion skills
This is one a lot of people didn’t see coming!
Experienced customer support personnel know that oftentimes, you will get messages in your inbox that are more about the curiosity of your company’s product, rather than having problems with it.
(Especially true if your email is available on-site, like ours).
To truly take your customer service skills to the next level, you need to have some mastery of persuasion so you can convince interested customers that your product is right for them (if it truly is).
. Tenacity
Call it what you want, but a great work ethic and a willingness to do what needs to be done (and not take shortcuts) is a key skill when providing the kind of service that people talk about.
. Closing ability
To be clear, this has nothing to do with “closing sales” or other related terms.
Being able to close with a customer means being able to end the conversation with confirmed satisfaction (or as close to it as you can achieve) and with the customer feeling that everything has been taken care of (or will be).
Getting booted after a customer service call or before all of their problems have been addressed is the last thing that customers want, so be sure to take the time to confirm with customers that each and every issue they had on deck has been entirely resolved.
. Empathy
Perhaps empathy — the ability to understand and share the feelings of another — is more of a character trait than a skill. But since empathy can be learned and improved upon, we’d be remiss not to include it here. In fact, if your organization tests job applicants for customer service aptitude, you’d be hard pressed to look for a more critical skill than empathy.
. Willingness to learn
If you came across this article and read all the way to the bottom, you likely already have this skill (nice job!).
This is probably the most general skill on the list, but it’s still necessary.
What better way can a startup’s support team learn as it goes then breaking down their own customer happiness metrics each and every month, for the public to see?
A customer will remain loyal as long as there is an YOU attitude and good mannerism among the employees dealing with the customer face-to-face or telephone. Honest employees will make customers loyal by serving them well and to their satisfaction and their happiness, giving them a good rich customer experience always.
Thanks
Actually, I haven't enough experience in this field, but what I believe in, is ; "You need to build strong basic of customers- clients loyality in order to cement your company and market sahre". thats come from feed and consent your customers and clients desires and deliver it, and let them feel always that they are the core of your intresting.
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