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Total quality management and total productive maintenance are often used interchangeably. However, TQM and TPM share a lot of similarities, but are considered as two different approaches in the official literature. TQM attempts to increase the quality of goods, services and concomitant customer satisfaction by raising awareness of quality concerns across the organization.
TQM is based on five cornerstones: The product, the process that allows the product to be produced, the organization that provides the proper environment needed for the process to work, the leadership that guides the organization, and commitment to excellence throughout the organization.
In other words, TQM focuses on the quality of the product, while TPM focuses on the equipment used to produce the products. By preventing equipment break-down, improving the quality of the equipment and by standardizing the equipment (results in less variance, so better quality), the quality of the products increases. TQM and TPM can both result in an increase of quality. However, the way of going there is different. TPM can be seen as a way to help achieving the goal of TQM.
Total Productive Maintenance (TPM) is the Japanese approach to maximise the effectiveness of the facilities that are used within businesses. In general, TPM aims at getting the most efficient use of equipment and establishes a total PM system including maintenance prevention, preventive maintenance, and improvement-related maintenance for the company.Total Quality Management (TQM) is a way of thinking and working, that is concerned with meeting the needs and expectations of customers. It attempts to move the focus of quality away from being a purely operational activity into a majorconcern for the whole organisation. TQM is a philosophy of organisation-wide commitment to continuous improvement, with the focus on team-work, increasing customer satisfaction, and lowering costs. This concept of TQM is very similar to the workings of TPM - in that customer satisfaction is the ultimate aim.
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employee invlovmentemployee empowermentboth long term strategiesboth top-level support
good products improve productivity.
increasing efficiency.
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