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Hi, I am master trainer for8D problem solving methodology. I would recomend to use an8D approach.
1. Form a team
2. Analyze and confirm the problem
3. Set containment action and do risk assessment
4. Rootcouse finding (some tools can help to dig down and narrowing down potential causes)
5. Select Corrective action(s)
6. Implement and monitor Corrective action(s)
7. Set and implement Preventive action(s)
8. .... last, don't forget, congratulate your team :-)
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