Will you save Marketing Cost having a Quality Customer Service?

Absolutely, furthermore,  marketing budget may could be utilized more smart way effectively.

If you keep your cutomers happy  you have an easier thereby saving marketing expenses en talking nicely

According to a 2012 report by Echo Research, “two thirds of consumers state that they are willing to spend more with a company they believe provides excellent customer service.” Conversely, “over half of consumers have intended to conduct a business transaction or make a purchase, but decided not to based on a poor service experience.” The simple truth is that customer service affects the bottom line and business managers can no longer afford to ignore the roll of the customer experience.

It is very important to consider the customer service in any marketing cost. As the customer service has to be included in any marketing plan or a new marketing strategy. Success of the marketing plan depend on creating of the customers awareness and meet  their needs and requirements by high level of the services at all times.

Thanks 

I agree with Mr. Manzoor and Mrs. Pancho answers 

Regards 

Hi Gabby,

of course not. you market guests  / clients / customers only for them to come have a taste of the excellent and quality services they would get from your expertise.

while your marketing efforts are been complemented by the quality customer service rendered by you (sole proprietorship) or your staffs (large organization) to a guests / customer / client.

Thank You.

Akinola Oluwadamilare . Ayodotun.

Customer Service is really important but not enough you should have strong marketing strategy to keep your brand strong & attended in the market & to guaranty a good Market competition

Absolutely so.  Excellent customer service results in generating word of mouth referrals, that cost nothing but a good customer experience, therefore reducing marketing expenditures. This phenomenon is one of the many fruits reaped from good customer service.

customers are more likely to purchase from a business that was recommended by a trusted friend or family member. 

off course it will effect on it