A Customer approaches you and tells you of many complaints he/she has about your department. What you should first:?

First to listen the complains and write it down. Will try to rectify those complains to satisfy the customer. solutions will be offered that can benefit the customer as well as the company. Will ask the customer what he wants and what options can go with it.

Listen to customer complaint carefully, express regret and tell them how service to customer is prime concern for their organization and they follow system driven approach to satisfy the customer complain, how your complain has missed out we will check ASAP.

Actually upto now no any complaints from customers but first time we received the compliant from you. sure we are take necessary action of your compliant. I give Iike this answer to customers.

We will take action of complaints,solve his problem and satisfy customer according to his desire or need..

1 I will satisfie for custmer 2 I will informs duty officer

First you have to pay attention and listen to what the customers has to say concern the good he/she brought from your store, know how to solve the problem immediately.that is my answer

Always apologize first, then listen and let the customer know that you will take care of it. Then, you do take care of it. 

First of all i will listen to the customers then give full attention on his complaint after attention i will try to fully satisfied him/her regarding his complaint and then at the last i will thanks to him and will assure him that we always take care of our customers feedback.