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How to break bad news without breaking the customer relationship?

Customer Interface Customer Service Customer Experience Customer Service Management Relationship Building
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Question added by Mando khalifa , Assistant Service Director , Fresh Electronics
Date Posted: 2017/03/21
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mohammed saeed
by mohammed saeed , فاحص جودة , شركة عبد اللطيف جميل المحدوده

بسم الله الرحمن الرحيم

 

 

Stop the bad news by asking for proof of the authenticity of this news

And to explain the news in a polite manner so as not to offend those who say so

ناصر العليمي
by ناصر العليمي , مدير شؤون موظفين , مؤسسة العليمي

Hey everyone, Hope you all the best , Breaking bad news to customers is not an easy task, But There are five tips to soften the Blow, I will mention two importants tips : 1- Acknowledge the impact on the client. 2- Provide a viable solution.

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