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when conducting out of line actions with clients based on work policy and guide lines
when you have provided an exceptional service to a customer and there is a repeat business and referrals to follow suite.
yes, we have to be more too personal as the customer enter our premises, they become our family member
When the quiries of the customer has been solved with no issues with comoftableness and the customer comes in search of you next time for his quiries.At that time we become too closer and personal to the customers.
When we arrive to the point that it already affect the efficiency of our service.
after providing extra ordinary services and satisfying customer with it and the customer come back to give more business to our company.
company starts making more profits.
When we are starting to argue with them and getting mad at the same time.
It starts when, you try getting to know personally of which unrelated on customer code of ethics.
WHEN THEY MEET US AGAIN AND AGAIN FOR THEIR NEEDS AND WANTS . AND WHEN THEY SHARE THEIR PROBLEMS WITH US .
when you start giving them what they want instead of what you think they want
When they cannot forget you after the first encounter and many at times customers had asked for my personal phone number so that they may call to check if certain item have arrived.
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