How likely is it that you would compliment a CSR to their manager?

I do this on a regular basis - as it is not often a CSR gets a genuine complement - in fact I have even emailed the CEO AND Manager of a business to ensure the CSR is noted for their high performance.

Being a Customer, one should definitely compliment a CSR's hard work and helpful response to his/her seniors and superiors. This would not only encourage the CSR for more hard work and dedication but will also strengthen business ties between the customer and the company. For positive response has always been welcoming towards mutual betterment of both entities.

I remember the days back in 1990s when I was a Sales Executive a customer turned at 9.00pm when we were almost closed. Customer is not satisfied on designs etc. which took almost to 12.00pm for finalising and closing it. Well days passed and one day top management called me Infront of peers to announce the appreciation I got from that Customer via fax, I was so delighted for getting recognition. Hence I made a point to appreciate and compliment to the one's who very well deserves a lot, who has gone extra. Hard work and patience pays.

I do like this

He/she treats me as the company has no customers but me.

When we come across a CSR who is doing an outstanding service if we do not appreciate such action may go unnoticed and may be discontinued after a time. Hence the need for appreciation.  So that th e benchmark can be enhanced from time to time. 

If the CSR was able to answer all my queries and can give a comprehensive answer then most likely I would love to give a compliment and address it to his/her manager by giving a good feedback to that CSR. 

Indeed, everyone loves to be appreciated after the effort they have made to earn that, and nothing motivates a hard worked then a heart full of appreciation for the right work done. That makes him/her more inspired to their job and more motivated which is very important.

By filling up the Customer Feedback form and giving the credit to the staff who assisted me.

Thank you for calling to answer the question and I agree with the answer: Joe Seychelhell

 As a senior management in the company i do appreciate those customers who are giving praise with my service and have good feedback from my line manager. Everyone loves to be appreciated after the effort they have made to earn that, and nothing motivates a hard worked then a heart full of appreciation for the right work done. That makes him/her more inspired to their job and more motivated which is very important.

A positive compliment will be an inspiration for her/him and served as a good example to others to do his job more efficiently