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Could You Please Define The Personality Traits And Behaviors That You Want In Your Customer Service Professional?

Personality Assessment Service Standards Customer Focus Customer Loyalty Customer Support
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Question added by Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date Posted: 2017/03/09
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Junny Mar Robas
by Junny Mar Robas , Customer Service Specialist , Gourmet Gulf Company

Thank you for the question:

 

First of all, experience(s) of the specialist must be taken into consideration. Below are the essential traits (quite self-explanatory) that a Customer Service Professional must possess: 

- Empathetic

- Enthusiastic

- Knows how to multi-task

- English proficient (or the language Company prefers)

- Knowledgeable in MS Office

- Team player

- Achiever

- Problem-solving skills

 

 

Francis Jr Simbajon
by Francis Jr Simbajon , Associate Marketer , C-ONE TRADING CORPORATION

Agreed to Sir Junny Mar Robas submission.

Thank you for the invitation!

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