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How would you communicate an inconvenience to a customer, who really needs an immediate service from you?

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Question added by Deleted user
Date Posted: 2017/02/06
simon Toyiring
by simon Toyiring , REGIONAL SALES MANAGER NORTH ZONE 1 , FAREAST MERCANTILE NIGERIA LTD

1.YOU PRESS HIM OR HER ON PREVIOUS,PRESENT AND CONTINOUS PATRONAGE TO YOUR PRODUCTS AND SERVICE.

2.YOU SHOW HIM THAT CUSTOMERS ARE ALWAYS RIGHT.

3.YOU EXPLAIN THE SHORT FALL OF YOUR SERVICES TO HIM AT THAT TIME BUT PROMISE TO RESPOND SPEEDILY IMMEDIATELY EVERY THING STABILIZE.

4.YOU PROMISE HIM IMPROVED QUALITY OF PRODUCTS AND SERVICES WILL BE GIVEN TO HIM AS SOON AS POSSIBLE AFTER RESTORATION OF THE CONSTRAINT.

mohammed chemcham
by mohammed chemcham , مسير ثانوي ومسؤول الدعم الفني , مبطعة باب السور

Thanks

The service provider must be beneficial to the customer, so you have to be smarter and focused on the work to finish it quickly in order to avoid any Difficulties with him

Obaid ur Rehman
by Obaid ur Rehman , HR Executive , Al Bahr Al Arabi Marine Engineering Services

By apologizing for the current situation and letting him know that you can understand his loss due to that issue and will make him realize that there are some restrictions every system has and we will try to resolve the issue ASAP.

Ashraf E. Mahmoud (PhD)
by Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Agree with the answer of Mr. Omar Saad, as "The priority is always for satisfying the Customer needs"

Asim Ali Khan
by Asim Ali Khan , Human Resources Director , Arab Media Group

Excellent step by step answer by Mr. Simon..............................

Omar Saad Ibrahem Alhamadani
by Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

It is a customer, so i must response immediately.

Regards

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