Since the customer must always be put first, why is it that most organisation charts put the CEO/Chairman/MD on top?

There is no place for a customer in an organisation's hierarcy of Administration & Management (CEO, Chairman, Md, GM). A customer only comes in through Strategies formulated by the above persons for instance the above can set strategies like customer focus, customer centricism or CRM etc thus customers come in at this point.

Thank you for the invitation.

I agree with Mr. Omar.

I agree with colleagues answers Greetings

Thanks 

Since the chairman or CEO is a position to lead or manage organization and employees to serve the customers 

Thanks for inviting me. The organisation is in place to serve the customer.

The customer does not lead the decision process.

Without a process and leadership - there are no customers.

 It would be like putting the horse before the cart. it wont work.

They are on top to ensure that proper strategies are put in place to ensure that the organisation is customer centric, that is all processes are centered around the customer and customer effeciency

Thank you for invocation....

I support all answers.....

Need to install the company's policy in the first place to satisfy customers and provide better quality

And serve them

The structure of any organization always be structured to run business according to their strategy that they need CEO to manage business and the staff in that organization serve costmers

Humans require structure and leadership thus there has be someone on the top ,someone that will make sure that all procedures/ standards are in place to assure the best customer service to the clients. 

CEO/MD or Chairman in always on the top and always have their subbordinate all of them have a one goal to attain what customer needs to be the proirity goal of one company. To see the customer satisfaction.