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Do you think that every salesperson should have customer service skills, or should every customer service representative have sales skills?

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Question added by Salam Assi , Customer Service Officer , Etihad Bank
Date Posted: 2016/12/14
Majid Razzak
by Majid Razzak , Senior Store Coordinator , K-Electric

I think every sales person should have should have customer service skill. And it is not necessary for a customer service representative  to be a sales skill.

Balasubramaniam Ashwin Gowrishan
by Balasubramaniam Ashwin Gowrishan , Digital Content Curator and Photograph Extraordinaire , Berkeley Consulting Qatar

  • You wouldn't be a perfect salesperson without customer service skills.
  • A perfect salesperson shall have to listen more than talking and listening may lead to accommodate what exactly a client is looking for.
  • When it comes to a salesperson more you commit and more you deliver. Therefore ensure not wasting time on activity which wouldn't produce anything for salesperson’s perspective. 
  • Sales person to be obsessed with clients and always stick on their business growth. So run the own race :)

Hassana Sulaiman
by Hassana Sulaiman , Finance and Account Executive , NNPC HMO

Both should have customer service skills as that will create a  bussiness raport with the customer and also increase the interest of the the customer. 

Gina Recidilla
by Gina Recidilla , Receptionist cum Admin , Al Serkal Group LLC

In my openion, I think every salesperson should have customer service skills because if you have that skills you will be a good sales representative.

Bruce Nsengiyumva
by Bruce Nsengiyumva , Treasury Accountant and Sales & Marketing , Rwandair

I think Sales Person should have a more skills in Customer Services due to the Services he or she is concerning to be delivered for the purporse of Keeping the Customers on your Good Services and Making the Customers Returning in your Best Services.

But According to Customer Service Representative  Who should have a Sales Skills that is not fail because Sales Skills is a Skills that may be Trained or educated by Proffessional in Accounting or Business Management orient on Sales.

 

                                 Thank You..

 

Basal Hamawie
by Basal Hamawie , Sales Manager , Abu Dhabi Islamic Bank, Diamond

Both, Selling Skills must be buildin quality with CSR and vice versa

Anupam Singha
by Anupam Singha , Senior Consultant , Pricewaterhousecoopers

Customer servicing is an integral part of a Sales job. On one hand,  customer service will keep you on top of the customer's mind and on the other side it will give you opportunities to make multiple connects with the customer. One can use each of the next connect opportunities for cross-selling and upselling. 

 

Customer servicing will also help to build trust. So it is very much necessary for a salesperson to have customer servicing skills and a customer service representative should have sales skills. 

Yorgen Marie Nacario
by Yorgen Marie Nacario , Collection Officer , First Solution Management Services

Every Salesperson should have customer service skills. Every encounter to someone is a potential sale. A salespersons main goal is to sell so he should take care of customers in every possible way. On the otherhand, A customer service representative doesnt always mean to sell something. He might be someone who is handling complains, answeres queries and is informing customers. But, possessing both skills is an advantage. 

RAHIL MOTTEMMAL
by RAHIL MOTTEMMAL , Direct Sales Executive , Suraksh LLC

I thing every salesperson should have customer service skills and every customer service representative have sales skills.because of both of them should understanding the customer skills.

Melody Gentulio
by Melody Gentulio , Assistant Supervisor , Action Zone

Both is every essential. It compliment each quality. Sales person should have customer service skills in such a way that customer service representative have sales skills to add value to their customers.

Nasser Saad Hafez Mohammed Alkomy
by Nasser Saad Hafez Mohammed Alkomy , مدير مبيعات منطقة القصيم , BEST HARVEST

  • Preference to sales agents who have customer service skills this is the heart of their work, while not required for customer service they enjoy sales skills 

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