Why customer experience started getting momentum now a days?

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Posted by:
Mario D'souza
22-October-2014

In our Today's competitive world, industries specially GSM operators are focusing more and more into delivering customers needs and wants vs products and offerings in order to sustain growth

Customer Experience Improvement Customer Experience

Question added by Walid Akkaoui , Chief Marketing Officer , Sabafon Yemen
Date Posted: 2013/09/26

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4 Answers

by Mohamed Adly Gouda , Customer Service Executive And Translator , BDO Esnad

Because it is one of the most important jobs to gain experience in any business

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by happy katusabe

Increased awareness from different platforms

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by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

Because in this dynamic global business environment; customer relationships is the most important aspect in business. Companies focus on mainly their customers, they ensure customer relationship management (CRM) consistently thus this straregy provides customers with various options & application portals where they can get to now more about companies & their products, customers interact through blogs & user friendly applicatins, exchange ideas & opinions about different products. In the end, this provides a platform for customer experince thus momentum experince

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