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A high value customer has just lost a large amount of money on a roulette table and throws a glass of water over the dealer. What would you do?

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Question added by jessica rabbit
Date Posted: 2016/09/11
Wissam Jawhar
by Wissam Jawhar , Resident Engineer Project Manager , Spectrum Engineering and Consultants

Smile :(( Smile :(( Smile :(( Smile :(( Smile :(( Smile :(( Smile :(( Smile :(( 

 

ahmad haidar ahmad
by ahmad haidar ahmad , Technical Manager , Al Massela Engineering and construction

I suggest to replace the table dealer

Mohammed Esaam Qasam
by Mohammed Esaam Qasam , مشرف مبيعات عام , شركة الخمائل العالمية

Here I am trying to smiled at him . And sorting out the problem. I understand this and I did the work that he has done is not suitable because it is affecting the institution.

osama faitor
by osama faitor , مدير فرع , المصرف الزراعي

It must respect the place

No undue

 

First, respect of treatment and service

Ahmed Taha
by Ahmed Taha , Digital Director , Home of Performance

Clean up and stay back. the customer is having a trouble and that should be understood. however a charge may apply.

Vaiyapuri Gopalakrishnan
by Vaiyapuri Gopalakrishnan , Manager - After Sales , M/s Saud Bahwan Automotive llc

Agree on experts answers, Thanks for your invitation.

Ashraf E. Mahmoud (PhD)
by Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

As a Manager, I will ask him to come with me in order to get some relax mode in my office, and ask the water for some "iced lemon drink" to him !!!

Emmanuel Wamweta
by Emmanuel Wamweta , production supervisor , Tembo Steel Rolling

You can have them step aside & create a pleasant dialogue with them to help them to get back on truck. You need to make them understand politely that a "game is a game", it is a subject of confrontation, anger, joy & mixed feelings- a matter of chances- you can either win or loose but loosing isn't always the end of everything. You also need to politely make them understand the need to behave maturely & professional & to ultimately comfort them & motivate them to pick up themselves & start over again stronger next time

P A Cariappa Appaiah
by P A Cariappa Appaiah , back office executive , Inspire Hond

I will, smile at him, and try to solve the problem, and assure him, that , if i find any were , in the premises, i will , inform you.

Bastin Leo
by Bastin Leo , AGM(F/A) , Madhucon Infra Ltd.

The most dissatisfied customer is the model of the Best Institution of my learning.

Mihaela Kovacheva
by Mihaela Kovacheva , Organizational Manager , Baumax Bulgaria Ltd /Part of Baumax AG/

Who am I - the dealer or the manager? :)

 

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