How to keep your customers?

Communication

 

1. Stand for something.

 

2. Utilize positive social proof.

 

3. Invoke the inner ego.

 

Selling

 

4. Use the words they love to hear.

5. Reduce pain points and friction.

 

Reciprocity

 

6. Realize that budget is negligible

7. Utilize surprise reciprocity.

8. Make it personal.

 

Support

 

9. Speed is secondary to quality.

10. Customers enjoy businesses who know them.

11. Choose the right platform.

12. Make it a communal effort.

 

Loyalty Programs

 

13. Get people started

14. Get ideal customers to be VIPs.

15. Label your customers

 

Your Turn

بشكر حضرتك علي السؤال الجميل الي أتاح ليا التعرف علي كيفية الحفاظ علي العميل 

follow up with them after sales and during production

check their satisfaction regarding the product 

request if they have any complaint or suggestion for improvement

visit them and offer help

 

we can keep our client When meeting its requirements,

1. Make them feel special:If you know that a customer is coming to visit, put up a sign that welcomes them. Tell your team who is coming so that they can greet them by name
2. When you visit a customer, take a present:a special balloon, a box of cream cakes, a funny badge. Something that will make them remember you.
3. Engage your customer on a personal level:itwill make your business relationship even stronger. Let them know about things that might be of interest to them, even though they do not necessarily come directly from your business. For example a classic car show, a rock concert or a business event
4. Guarantee your work:If your customer was not happy with what you had done, you would probably move heaven and earth to put things right - so why not guarantee it? The greater your commitment to your customer the more likely that they are to try buying from you
5. Control your communication:It’s not just what you write and what you say – cracked cups, scruffy appearance or a dirty window all tell the customer that you don’t care. And communication is just as important with our internal customers
6. Accept complaints graciously:and treat them as nuggets of gold. These are your opportunities to improve service and increase loyalty. Research shows that70 per cent of people who have a problem resolved to their satisfaction are more loyal after that complaint than they were before it arose
7. Remember basic human psychology:Always smile when you greet a customer and don’t forget to make eye contact
8. Have a menu of drinks:or some interesting sweets in a jar. It doesn’t cost any more than just tea and coffee and it will dazzle the customer
9. Make your shop or office a fun place to visit:It has to be fun for you, fun for your team and fun for your customers. Find ways to catch your people doing things right and recognise it publicly. This is a powerful way of reinforcing that behaviour
10. Understand the power of thank you:Thank your customers, thank your team, thank your referral sources. Try sending a thank you note to customers that pay you promptly
11. Under promise and over deliver:If a job is going to take one week then allow some extra time in your quotation and then surprise your customer by completing it early
12. Add the wow factor:What could you do that would really dazzle your customer? For example, a restaurant in Leeds called Gueller’s keeps a range of prescription spectacles in case you forgot your own and are having difficulty reading the menu.

-:Customers can be maintained through the following*- to maintain the level of quality of the product

.The level of service provided to them #

. Provide a product or service constantly #

.provide the product at a reasonable price as much as possible #

يمكن المحافظة على العملاء من خلال ما يلي:

1- المحافظة على مستوى الجودة للمنتج او مستوى الخدمة المقدمة لهم

2-توفير المنتج  او الخدمة باستمرار

3- توفير المنتج بسعر مناسب قدر الامكان

Taking Ownership of key customers to enhance Customer Experience and Relationship value, providing Quality Customer Service and ensuring Customer Satisfaction

1. Treat your Customers Right – Genuinely Interact

2. Don’t Come on Too Strong – Respect Your Customers

3. Always Listen – Hear What Your Customers are Saying

4. Continue to Satisfy – Offer Ongoing Support and Specials

5. Treat a Customer Like a Valued Partner – Communication is Two Way

6. Build Trust – Alert Customers to Large Scale Changes, Good or Bad

7. Be Transparent – Honesty is Crucial When it comes to Mistakes

8. Follow Through on Your Word – Follow Up on Promises

9. Recognize Responsibility – The Customer is Always Right

10. Always Say “Thank You” – Kindness and Gratitude will Take You Far

-Do what you already promised in your first meeting -Being proactive,always exceed his expectations. -Advise what product or service the client needs indeed,do not advise what is more profitable for you ,win win situation . - Don't lie even you lost the customer,the good reputation for you and the image of your company push the client to contact you in the future.

a customer always needs to trust the company and to gain that trust there should be honesty, a reassuring feel and most importantly an outgoing personality of the person providing the job. it completely depends on the professional selling the product or service. it is quite simple. if trust is gained and the customer is satisfied you not only gain customer satisfaction and retention but also the loyalty of the customer and good word of mouth, which in turn could boost up the customer data base and sales of the company! :)  

You just maintain the rules & regulations of business which you continuing. Also should maintaining ethic & morality.