6. Why it is important that we log and communicate customer complains to the appropriate people within our business?

Complain is help take give the right way move business

 

So we can avoid repetition of telling what is the complaint  and to give immediate and appropriate solution.

Agree on experts answers, Thanks for your invitation.

We can know the weakness points Check if our polices and rulles effective Check if our staff work with our plans See what the upcoming problems and what we need to develop

This is a very crucial step & activity that is meant to be taken by those concerned or those in- charge of this imformation; this is so because it is appropriate, professional, wiser & in order to avail this information to the right department & people concerned to utilize it & put it the best of its use. The "Appropriate people" means the right people, with the right skills, qualification & knowledge to handle such information effectively & efficiently.

Dear Jessica,

 

By logging complaints, you are building a comprehensive training material to your team, enhancing your FAQs and keeping your online self-care tools updated all the time thus ensuring a better customer experience for your customers especially those who are using mobile apps and webself care tools. Also having a log of your customer's complaints gives you an indication for what are the types of complaints your customers are having so that you work on fixing them then by conducting CSAT surveys you will make sure whether these complaints have dropped or still the same thus affecting your customer service.

one to one approach will facilitate things and increase the possibility of problem solving