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it is a measurable indicator to show that if we achecived our targets or not, it might be strategical or operational KPIs.
regrading second part I think service owner who is the person can put KPIs on the pocess owner.
KPI means Key Performance Indicator, measurable value that shows how effectively a company is achieving key business objectives. Organizations use KPIs at multiple levels to evaluate their success at reaching targetsHigh-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or a call center.
KPI is essentially a type of performance measuremnet. can gauge the status of the project.
Process Owner is to complete the strategies, define the KPI and hence the metrics, documenting the process, driving improvement and ensure employees get necessary training.
So a Service Owner represents the performance of a particular service to the Process Owner at any given time who in turn approves and checks whether the pre-defined KPI(s) during the strategy phase have been met.
Process Owner defined the KPI.
While deriving the KPI, Service Owner should also be discussed in order to derive it in collaborative manner and to set expectations very clear.
A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives.
Both service onwer and Process onwer have their own KPI.
Both Service Owner and Process Owner have their own KPI. Service owner develop KPI for their services measurement that may be consist of many processes and Process Owner develop KPI for their process that may be run in various services ...
A key performance indicator (KPI) is a business metric used to evaluate factors that are crucial to the success of an organization.
In an ideal scenario it should be Process Owner.
Key Performance Indicators (KPIs) are used to assess if the processes of an IT organization are running according to expectations.
Predominently proposed by process owner who control it but from the service side it's mandatory to take the inputs before implementing any changes in it.
KPIs are valuable for Change Management and other disciplines Numerical statisticis and time based statistices for KPIs - eg-
Number of successful Changes performed in a particular time frame (Month/Quarter/ Half Yearly)
Number of changes failed due to unforeseen or technical difficulties.
Number of Emergency Changes performed due to or without Incident.
Number of Changes performed and completed successfully within the SLA
Number of changes followed the lead time process correctly.
Number of changes failed to approve due to some XYZ reason.
Number of changes rejected during the lifecycle of a CR
Number of high priority changes performed or high impact CR’s
Reduction in backlog of change requests
Reduction in number of incidents attributed to changes
organization, availability and customer satisfaction
KPi referto key performances indicators and it's defined by the process owner
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