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1. Penalties incurred (extra payment) due to internal (organization) inefficiency
2. No. of hold inbound shipments
3. Import cost variations
Depends what are you trying to measure at the import process, are you measuring performance, cost or capabilities
from a cost perspective - you need to look at total cost of ownership ( base price + Transport + factor on quality rejection etc). DPO, Procurement ROI
You can also factor in KPIs for time to clearance activity - by assigned Forwarder, Forwarder On time to request.
Available loadings per lane, booking efficency etc
Key Performance Indigators
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