Possible answer: "To mobilize a work force to transform itself, leaders must know what people in the organization are thinking, encourage them to articulate their points of view and their concerns and be ready to respond to them sincerely. Don't rely on second-hand information or make assumptions about what you think employees think. Ask them—and keep asking them until the answer becomes clear. Only then can you begin to design a strategy that builds on synergies and fills in perception gaps."
Share your opinions.
