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They are not customers >>>They are trainees
The most important factor in training session, from my point of view, is "participation" or keeping the trainees involved within training
Even though the trainees are participants in the training program, I like to look at them as my customers which will drive me to excel and do a superb job conducting a successful training program for them. And as Mr. Mohammed mentioned, it's all about participation by using adult learning technologies.
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