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Why and when precisely, should a manager go to the base, listen to the workers , listen to their stories, their opinions and suggestions?

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Question added by Nadjib RABAHI , Freelancer , My own account
Date Posted: 2016/02/13
د Waleed
by د Waleed , Management - Leadership-Business Administration-HR&Training-Customer Service/Retention -Call Center , Multi Companies Categories: Auditing -Trade -Customer service -HR-IT&Internet -Training&Consultation

I don't want to say that it should happen frequently because most managers cannot do it !

However a manager must do it every time he/she discovers that:

1. Employees wrongly behaved and caused major issue.

2. A critical problem occured

3. Motivation is needed

Duncan Robertson
by Duncan Robertson , Strategy Consultant , Duncan Robertson Consultancy

This is always a tricky one, and it depends greatly on circumstances.  A good starting point is a couple of times a day - any more than that and it starts to take up too much time.  Different times each day, obviously.  

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