The computer is linked to the server account. The user is using account and it is a local account. The customer is unable to logon to the Microsoft email win account. Customer is using a finger print reader.

unlock his account. ask him if recently renewed his password and if yes, ask him to update all devices that hold his account with the new password. ask him to login to his webmail account and then go through the settings that allow him from log of from any device his account is configured on it and he can't access ti right now to update his password.

What do you do when the customer says he/she is getting the error message that the account has been locked?

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Posted by:
Hasan Mohammed
16-August-2017

The computer is linked to the server account.
The user is using account and it is a local account.
The customer is unable to logon to the Microsoft email win account.
Customer is using a finger print reader.

Microsoft tools Technical Service Customer Satisfaction Customer Service Computer Science

Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2016/02/13

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8 Answers

by akash kp , ASSISTANT ACCOUNT,AND BUSNIESS DEVELOPMENT EXECUTIVE , KSIC (KARTANATAKA SILK INDUSTRY CORP),AND AXIS BANK

The customer is unable to logon to the Microsoft email win account

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by Rehan Farooq , WEB DEVELOPER/DIGITAL MARKETING EXPERT , Upwork

Usually accounts are locked for invalid activity, entering the incorrect passwords for multiple times or it can be a server issue.

So the possibilities vary!

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by Omar Shammakh , IT Manager , Vibes Offices

What account do you mean ? can you explain

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by Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

I fully agree with the answers been added by EXPERTS...............Thanks.

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by Mohamed Aman Elhelw (MBA-ITIL) , ICT Service Desk Team Leader , United Gas Derivatives Company

unlock his account.
ask him if recently renewed his password and if yes, ask him to update all devices that hold his account with the new password.
ask him to login to his webmail account and then go through the settings that allow him from log of from any device his account is configured on it and he can't access ti right now to update his password.

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