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speed solution for customer question and problem
Listening skills, Good communication skills and Quick response
Good communication. Good clean appearance. Good time keeping.
A lot of factors such as - Firstly the mood at which we are in
Personality
Attitude
How the other person reacts to us
by giving them quality good customer service. Giving them extra mile of their concern and inquiries.
Delay in Communication & Output Delivery, Lack in Follow up & service, Breakage in Knowledge Sharing, Deficiency in expertise faculties etc.,
FCR,First call resulotion.
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