You are working as a guest relation manager in big hotel ,from across the lobby you saw a guest drop an envelope without realizing it and guest is near the lobby door and about to walk outside . what is your best response to this situation ?

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Date Posted: 2016/01/20

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Duncan Robertson

by Duncan Robertson , Strategy Consultant , Duncan Robertson Consultancy

Grab the envelope and chase after the guest. If you can't catch them, keep the envelope at reception and hope they come and ask for it.

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