The guest after leaving the hotel wrote the feedback:

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Guest of hotel after getting drunk in a hotel swimming pool area fall in sleep o...
Posted by:
Yuliya Lukoshyna
06-April-2015

The hotel is disaster with a lot of problem, but the Guest Relation (GSA) is very nice, friendly and courtesy.

Is it positive comment? What the management/HR will think about the GR work?

Problem Solving Hotels Front Office Guest Service Human Resources

Question added by Yuliya Lukoshyna , Group Manager , Mercure Hotel Kiev
Date Posted: 2015/05/06

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1 Answers

by Kumar Muthiah , Regional Customer Support Manager , HCL Infosystems Limited

Guest relation should be improvised further to create Positive image about the hotel .

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