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What would be the most important service skill that you would need to have in your day to day business?

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Question added by Othman Alabbad , Team Leader , Gulf International Bank
Date Posted: 2016/01/18
kush subba
by kush subba , Store Supervisor , Al Ghurair Retail L.L.C

Listening skill is what I believe the most important skill we need in a customer service sector everyday, since we are there to assist them with their queries and request and we will not be able to meet their needs unless we listen to them carefully and understand what their actual needs are.

handling customers in a happy moods and motivation while speaking with them in a polite language

Md Fazlur Rahman
by Md Fazlur Rahman , Procurement Specialist , Engineering and Planning Consultants Ltd

Listening to the customers and proactively helping them to solve the problems 

Ben Jerome Tesiorna
by Ben Jerome Tesiorna , Retail Sales Assistant Manager , Mulamu Furnishings Pte Ltd

We all give our best to satisfy our customers but not all are happy. The most important service skill a person can have is empathy. 

Interpersonal relationship (people) skills!

Akshay Mahajan
by Akshay Mahajan , country manager ( Head business development) , Keyoperation & electrocomponents Pvt Ltd

listen to your customers and be patient, is the key to success in service industry  

Ratish Nair
by Ratish Nair , HR Executive , Auckland Co Op Taxi Society Limited.

Attitude towards work. Because, it decides if you give your best in any given job or just be average. It decides if you want to leave your problems behind and wear a smile or let your problems affect your work. 

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