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We do face this situation always when a ViPcomes to your manager and take the time of a client who already have an appointment with your manager and have a priority what shall we do with this situation what the best thing to do ?
If you want to be known for your top-notch service, then you need to treat all customers like royalty. Every business has its best customers. They could be the biggest spenders or the long-standing clients that have stayed loyal over the years. And should you give everyone the same VIP treatment? and high levels of service.
Your services regarding dealing the customers/ clients should be as per company lay out procedure. In my opinion every client should be VIP for you.
When a VIP is with your manager, you will take care of the client the best way you can, then take im to your boss to meet and greet and to let everyone know you have taken care of the cusotomer instead of your boss.
If you are not allowed to jump in like that, take care of the client any way you ARE authorized to do it - offer him/her coffee, take him to another staff member who CAN take care of him. Whatever, just make him feel equally as important as the VIP.
simple, no?
From the secretary point of view every client/customer is a VIP and has to be treated accordingly. However, every company has its own procedures and you may be asked to convery preferential services to VIPs. But even so, you should be very polite with all customers and even apologize to the client about your "mistake" of forgetting to register the meeting (of the VIP) already long time ago arranged... It is better to look unprofessional than to disclose the procedures (preferentiality) of the company you are working in.
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