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yes,because if you have procedure to do your daily jobs,you can finish or deliver in a nice way.
Policies and procedures are safeguard keys.
Maybe sometimes a salesman translates these procedures as a barrier to his/her targets and achievements. But every organization is there to make profit AND to have the control of every single action within the company.
For example, if you gained a new customer but this customer has bad credit records, this will be a lose for the company. So, the company ought to have a procedure of credit control for existing and new customers. This may seems a barrier for the salesman or for the sales in total, because of the delay or because of the information they have to provide, but it's a safeguard key for company's profitability (and not only)
I believe policy and procedure always play an important role in company's ability to deliver great customer service, as policy and procedures are the guidelines of any company which is to be respectfully followed. Policy and Procedures will always ADD up in any services.
Policies and Procedure definitely add to company's ability to deliver great customer service. The customers are rest assured that the company that they are dealing with is organized and take customer satisfaction seriously. P&P also provide a set direction for the managers so that maximum can be achieved.
MR CUSTOMER, that is the name would the customer deserve, hence, we must to appreciate him, how ?
the company must protect its business and in the same time it should preserve customer rights .
that come from policies and procedures and keep it running over any body in the company .
yes as we can balance this policies with customer experience and show it useful for him
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