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Controllable: you can manage and predict its outcome while uncontrollable factors are out of hand when they appear.
I believe we talk about the Marketing environment so, we have the external
environment and the internal environment, The external environment is concerned
with everything that happens outside the organisation, and the internal
environment is concerned with those marketing factors that happen within the
organisation
The external environment consists of two further divisions: factors close to the
organisation (called the micro-environment), and those factors common to society
as a whole (the macro-environment). Micro-environmental factors might
include such things as the customer base, the location of the company’s warehouses,
or the existence of a local pressure group that is unsympathetic to the
business. Some micro-environmental factors (for example, availability of skilled
employees) overlap into the internal environment. The macro-environment might
include such factors as government legislation, foreign competition, exchange
rate fluctuations or even climatic changes.
Typical internal marketing tools are as follows:
1- Internal newsletters
2- Staff magazines
3-Staff meetings
4- Team-building exercises
5- Awards for employees
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