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HOW DO WE HANDLE OBJECTIONS FROM CUSTOMERS?

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Question added by Jose franco Juan , Home Market Specialist , coca-cola femsa philippines
Date Posted: 2015/09/08
Vicente Marti
by Vicente Marti , General manager , General manager / Owner

Just train your self! try again, and again, and again, objections are always the same, the more prospecting and interviews the more skilled you will be!! objections will be repeated on and on....very soon you will learn how to face them!! good luck!

Boobalan Chennakesavan
by Boobalan Chennakesavan , Area Sales Manager , HVL Pest Services Pvt Ltd

First we need to listen carefully what they want and we have to answer accordingly.we should have the complete knowledge about the subject that we are talking so that we can easily handle the objections.

Nishant Bhatia
by Nishant Bhatia , Finance Manager , Bikram Industries Intl Fzc

I think the whole idea lies i having a willingness to add value to life of customer. When there is this willingness to add some meaning, some worth , we become more attentive and more listening happens... Even though there is never a complete satisfaction to all the customers, if we really try and thrive to provide our customers what they need, how they need and when they need..  the objections could be minimized or resolved. 

Mohamed Negm
by Mohamed Negm , SALES MANAGER , AL ARABIA COMPANY FOR TRADING.

There are an effective way to deal with the objections of a client ..

Yes, but .. meaning has to be good to listen to the objections of the client and understood well

If it is real to be the advancement of all our strength to work to resolve them completely and reach of the state of customer satisfaction and do not mind the use of higher levels in the order the administration to resolve these issues or to answer the objections of the client

He is to meet the customer's other objection to clarify the perspective of the company in this objection by style yes but

Examples of these objections

The price is high .... be answered yes, but in exchange for any price of any of the competitors at the same quality level.

With this method, the client can control anger and to clarify the validity of the product pricing

tomilola oladejo
by tomilola oladejo , business woman , Jane Royale makeup artist

Positive Attitude and good expression matters a lot when dealing with customers objectives, sure you want the customer to come back and patronise ahain

Fazla Bari ul Awal
by Fazla Bari ul Awal , Manager (Merchandising) , Mondol Intimates Ltd

Positively and give them confidence by overcoming the issue without wastage of any time.

NNAMDI IHEADINDU
by NNAMDI IHEADINDU , Business Development Manager , Lington & Bernie Consulting Limited

You can handle objection from customers by:

Listening to the customers objection attentively, understanding the customers point of view, sympathizing with the customer, explaining the issue from company's point of view and making sure that customer understands, then selling the same product or service the aggrieved customer and making a success out of it.

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