How do you ensure your customer's requests are being handled on time?

By following up customer requests.

Feedback is an essential part between customer and Service Provider

First understand the customer request then continuous fellow up with the service department and with constant feedback to the client is importnat

Simple as much perfect as much 

Use LAST (Listen, Apologize, Solve and Thank)

 

- To have an efficient application with Sale or CSR to report requests and suggestion.

- KPIs to measure and monitor 

- Conduct customer surveys after requests are closed

 

It is important to have Achievement-review meetings on section levels to report Accomplishments, Exceptions, and solutions.

 

good luck,

Should have incident/request ticketing system to promptly determine the latest user's concern. Gather first the problem details and respond on time. Isolate problem and escalate to concerned department if necessary. If the customer concern just on phone call, same procedure should be applied. Gather, isolate and advise user that it will be attended the soonest.

By using Gantt chart including the time frame of solving customer problem or customer request and who the ownership of our organization and mentioned any department tasks include

By following up from your side & requesting customer feedback.

In order to ensure that customer's requests are being handled on time, it is important to respond to the customer's request as per SLA compliance. One can convert these VOC into CTQs for better performace. 

You have to introduce a proper channel to handle the customer's request in time.

1. A dedicated Customer Service line and team
2. Record the Customer's Request - Ticketing system
3. Ensure that the request is chaneled to the correct department to handle
4. Monitor the ticketing list continously for progress
5. Keep the customer notified about the status
6. Ensure that the deadline is met in time
7. Confirm with the customer if he is satisfied the service

 

by looking at data which shows if the customers are calling back and find out if it is for the same reason or not of it is then they are not being handled on time