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In one hand you give something extra from your pocket to the customer so he/she feels special and will come for more of the product or service I am offering. OR Should I just give as promised.
Does it vary from business to business?
With my personal experience, if I go to a restaurant / bar and a waitress gives me something extra (even though it is a simple thing like a lighter) the probability of me being back is dramatically increasing.
Hello Dear Alexander,
greetings from Florence, Italy.
Being generous - it's a personal skill.
you give something extra from your pocket to the customer so he/she feels special and will come for more of the product or service I am offering. OR Should I just give as promised.
Dear Alexander I don't agree with this type of behavior. As a customer should cooperate with you because you are a a talented /professional sales representative and not a generous person.
Treat your customers with respect . Provide them a high quality service and they will feel special.
Never promise; as sometimes is impossible to keep the promise and you will lose credibility.
Say that you will do your best but don't promise.
This type of behavior is mediocre and can lead only to failure.
If you can be flexible on rates you can give some special discount but not always.
I wish you all the best.
Best regards,
Being generous is a comparative position.If one is not booking cash loss, and is only being generous to the extent of profits on the sales, one is developing goodwill and can encash that in any repeat transaction by taking the prices up.Customers are no fools and know if one does them some favours without hurting the profits..
It is rather better to be fair.
You will be a great sales person when you are good to your customers and fair to them, but you also need to be a good sales executive by maintaing the rights of your company and being fair to your working place.
The right sales person is the one who can make balance and sell on win-win basis
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