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What are good ways to build rapport with clients?

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Question added by Nuha Ali , writer , freelance
Date Posted: 2015/06/09
Bhojraj      Dahal
by Bhojraj Dahal , Operation coordinator , L’Oréal

 

 

 

Some effective ways to build customer rapport.

  • 1.       See  it form the customer’s perspective ( put yourself in your customer’s shoes )
  • 2.       Active listening ( use your active listening skills to understand your customers need )
  • 3.       Know what you are selling (product knowledge )
  • 4.       Keep focused.
  • 5.       Treat your client with respect.
  • 6.       Be positive.
  • 7.       Prompt services. 

Most important, you will have just some seconds to start building good relationship with your client. You must show in your words and actions.

 

 

 

Sashikanta Mohapatra
by Sashikanta Mohapatra , Manager - Business Development/Sales Process Deployment , Vodafone Spacetel Limited

Firstly instead of directly jumping to the business part, the discussion should start with some pep talk. Then the client requirement/problem should be properly heard. While giving the client any advice or product you should explain everything in detail preferably with some apt examples.

Mohd Azam
by Mohd Azam , Solution Architect - Machine Learning , T-SYSTEMS

Hi,

 

Best way to get some samples from google and make the changes as per your requirements. 

If you are creating product proposal then there are hell lot of samples on Google.

Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

Looking at the posts of others, I have nothing more to add

Elke Woofter
by Elke Woofter , Project Assistant , American Technical Associates

http://www.sellingpower.com/content/article/?a=9432/three-basic-ways-to-build-rapport-with-customers

"Rapport is all about highlighting common interests and establishing a mutual feeling of friendliness. When people like each other – whether in business, friendship, or both – they tend to help each other.Most salespeople are naturally enthusiastic, positive, and outgoing people, but that doesn't necessarily mean everyone will like you off the bat. Here are three ways you can increase your rapport rating with prospects and customers:1. Match your customer's style. Pay attention to how your customer prefers to communicate and get in step. Does your customer prefer to get right down to business, or warm up by engaging in small talk? What kinds of things does he or she find funny, interesting, or intriguing? If your customer talks quickly and loudly, make an effort to match that energy.2. Trust builds rapport. Your customers will learn to trust you if you do what you say. Keep your commitments, call when you say you will, and always follow through. Be careful not to make promises you might not be able to keep. Too many salespeople make well-intentioned commitments, only to find themselves unable to find time to fulfill them. They may not always lose a sale because of this, but they're certainly not building the kind of trust that will make that customer anxious to give referrals.Another way to build trust is to demonstrate that you're interested in their well-being -- beyond your own profit potential. Know and appreciate your customers' needs beyond your product. See what you can do to help them meet those needs. Little things like finding information for them or putting them in touch with other suppliers tend to make a big difference.3. Practice reciprocity. When you treat people in a certain way, they tend to want to treat you in the same way. Find ways to treat your customers as valued members of your professional and even social circle. In life and in business, the little things make a big difference."

Khaled Anwar
by Khaled Anwar , Senior Sales Engineer , "Automotive company''

I agree with the experts answers. Thank you.

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