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What is the best structure of marketing department ? what are the ways to ensure the smooth functioning of marketing department ?

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Question added by Khaled Anwar , Senior Sales Engineer , "Automotive company''
Date Posted: 2015/04/23
Ahmed Mostafa
by Ahmed Mostafa , Digital Marketing Manager , Digital Gate

No slandered structure for the marketing department. It depends on the company volume and (product/service) type

VEERA VENKATA SATYA VARAPRASAD SINGAVARAPU
by VEERA VENKATA SATYA VARAPRASAD SINGAVARAPU , Sr. Instrument , Dr.Sulaiman Al Habib

Companies are taking note of inbound marketing and revamping their strategy and talent pool to generate higher quality leads at about a 60% lower cost per lead than outbound marketing. Want to know how you can transform your marketing department to become an inbound lead generating machine helping your sales team KILL it and grow your business

 

  • SMB (Small to Medium Sized Business) = Somewhere between5-100 Employees
  • Midsized Business = Somewhere between101-1,000 Employees
  • Enterprise = Upwards of1,000 employees, but NOT including your massive Fortune1000, big brand-type companies where it starts to get extremely big, siloed and global.

Great answer Mr. Vinod

 

Thanks for the invite

Emad Mohammed said abdalla
by Emad Mohammed said abdalla , ERP & IT Software, operation general manager . , AL DOHA Company

I fully agree with the answer been added by MR Vinod Jetley ............... Thanks

Vinod Jetley
by Vinod Jetley , Assistant General Manager , State Bank of India

you need to deliver more leads to your sales team and provide them with a lot more tools to help close deals. In this environment, you still want team members coming in with some of those 'utility player' characteristics, but ideally, each of them is also exceptionally strong at one of a few areas. You are creating a melting pot of talent that can't be too siloed and could jump in and help each other out at a moments' notice.

  • Team Leader:  Drives the overall strategy for the organization and should be someone who has working knowledge of all the disciplines. They still create some content but spend the bulk of their time using analytics to make decisions and empowering their team to be successful. This person should be accustomed to rolling up their sleeves30% of the time to help out with blog posts, content offers, or resolving tough execution challenges.
  • Blog & Social Media Lead: Inbound success is contingent on content to get you found, and your number one lever is blogging . Put someone in charge of the blog as both an editor and writer. That means they create but also source content from the rest of the team -- and company in fact. This person OWNs the growth of traffic and leads from your blog and social media efforts . For this role, you want a utility player who loves to write, has good judgment about social messaging, and is pretty good at motivating others to contribute via lightweight program management.
  • Content Offers Lead: How do you convert visitors into leads? You need solid offers. That means ebooks, webinars, whitepapers, etc. This person should be great at content and creative with/comfortable using basic email and webinar tools. This person should also be empowered to source content externally if needed.
  • Product & Customer Marketing Lead: Usually at this point, you have enough visitors and salespeople that you need to educate them a bit. A product marketer with great verbal and written communication skills can help you translate your paid offering into a message that someone might actually care about. This person should ALSO be blogging and helping create offers because they are closer to the customer than the rest of the team.
  • Budget for Creative & Tools: You've got a choice here. Hire more people or develop a budget to help you scale across the diverse needs you will have. Since you may not need so many specialists just yet, erring on the side of vendors at this stage is wise. But as you grow to a team of10 marketers, maybe getting a graphic designer who is also a great writer or handy with HTML could be a good hire.

Where can you find these well-rounded talents?

It's important to note that NONE of the roles above absolve folks from being content creators or let them crawl into an email or social media silo. In fact, at HubSpot, when we were a team of about5-8 marketers, we routinely swapped job roles to ensure that no one was missing a key skill and the team didn't stagnate.

That means the same utility player mentioned above could be the perfect fit for any of the roles on this team. The important part is to determine if your utility player has fallen in love with one of the major disciplines and might want to have a bit more ownership but still be able to swap and help out at a moment's notice.

Enterprise: Specialists With Content Chops

You've been growing like crazy, and your company of1,000+ has serious marketing demands ranging from analyst relations to events to SEM. Even though we cringe at the silos that can sometimes befall the specialist team, you are at a point where your efficiency will be greater with people who are truly expert at one core aspect of marketing and can also contribute to the content engine along the way. Although we aren't yet a1,000 person company, HubSpot's rapid growth demands a marketing engine that is getting close to what we'd expect to see at a much larger company.

Without going into a full org chart, here are some of the types of roles and specialties that exist:

  • CMO/VP Marketing: Leader who is setting strategic direction and ensuring that marketing is aligned with corporate goals and in charge of talent hiring/development is this person's primary role.
  • Directors: Inbound Lead Generation, Product Evangelism, and Brand & Buzz
  • Specialists: Blog (2 or more), Social Media (2 or more), Content Offers (2 or more), Email Marketing (1 or more), Lead Management (1 or more), Product Marketing & Analyst Relations (3 or more), PR/Buzz (2 or More), Graphic Artist (1 or more), Events (1 or more), Paid Marketing (1 or more), Customer Engagement (1 or more), Marketing Engineers - building stuff for marketing (1 or more)

What are these people doing, and where do you hire them?

Even though you see a lot of specialists here, each player has a combo of expertise in their area plus content creation or support for another area to ensure your team maintains agility. Even more notable is the omission of an analytics person -- because each team should be analytically inclined and OWN the numbers for the element they specialize in with results rolling into the directors and CMO level.

Hiring in this environment can be tricky. You can find folks who have done tons of email marketing but have never had to come up with the actual content offer itself. Steer clear of one-trick ponies, and opt instead for someone with perhaps a little less depth of experience but great overall communications skills and marketing savvy.

Regardless of company size or type, hiring great talent is one of the most difficult growth challenges you'll face. Resist the temptation to hire an okay person; there are stellar talents out there who are worth the wait. We find a lot of them through our personal networks and via social media as well as a very active intern program.

A Note on Interns: THEY ROCK

Whether you are an SMB or in a massive company, getting summer interns or co-ops during the semester is one of THE best ways to trial out talent and fit while also getting some work done. We've hired6 amazingly talented people, all out of our intern pool of probably20 folks over the last3 years. Each intern has done some great things and a few really went above and beyond to show us they could learn fast and take on real ownership for projects. The only way you'll really be able to evaluate an intern fairly is if you give them both a meaty project to own and a variety of smaller areas to contribute.  

A summer might look like: intern writes10 blog posts,1 per week, supports1 webinar, writes one ebook , and does an analytical study on your lead quality with recommendations that get presented to your sales and marketing departments. They need your leadership and guidance, but if they are truly awesome and can do all of this, you might have just found yourself your next utility player!

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