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What would you prioritize as call center manager, Quality vs. customers' experience or service level?

Call Routing Customer Service Customer Experience Client Service Call Center
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Question added by Ahmad Fat'hy Shohbor - MBA , Enterprise PMO Lead , _VOIS
Date Posted: 2015/04/07
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Nishagaran Rengasamy
by Nishagaran Rengasamy , Train attendant , Automated people mover Dubai international Airport

If your a good customer service manager you should meet your service level by providing excellent customer service.to achieve this you should have a good work force management (WFM) plan. As a manager both are very important

Shady Mohammed Shehata
by Shady Mohammed Shehata , Call Center Manager , UPS

from my point of view, i prefer to work on utilization and quality ... that will make your call center on the top.

 

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