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Every call is important but in a busy industry like call centers everyone ensure First Call Resolution and avoid reputation of calls
Be sure about your self and your information be updated of each details if you are not sure don't hesitate to ask about and be calm don't make people anger reflected on your behavior take them to what you need to say in a very calm words and friendly attitude, follow your customer's problems to be ensure that everything done perfectly in the deadline you where promised your client about to end and get the solution done perfectly. to handle the problems they must be sure that your the most committed person to make you as their reference anytime
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