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Which of the following key qualities are essential for sales people to be successful : 1. Empathy 2. Focus 3. Responsibility 4. Optimism 5. All

<p><span>- Empathy is the ability to identify with customers, to feel what they are feeling and make customers feel respected.  </span><span>Empathy is NOT sympathy, which involves a feeling of loyalty with another individual.</span></p> <p><span> </span></p>

Marketing Management Marketing Strategy Marketing B2B Marketing Sales
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Question added by Deleted user
Date Posted: 2014/12/14
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Pradeep Chinthaka Jayakody
by Pradeep Chinthaka Jayakody , Chief Operating Officer , Royal Fernwood Porcelain Ltd.

Empathy

Deleted user

Hi Tewodros, I would like to expand the answer.

Well, in my opinion the best synthesis about the qualities of a good salesman have been proposed by a Psychologist, Author and Professor "Robert Cialdini" in his "six principles of persuasion and influence people". 

  1. reciprocity
  2. commitment
  3. liking (going in deep, here you could find out the empathy)
  4. social proof
  5. authority
  6. scarcity

I think that any TOP sales is able to apply in an awesome spontaneous way all those principle. 

Raf

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