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What factors influence consumer choice?

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Question added by Abdul Rehman Zaheer , Marketing & Projects Specialist , King Fahd University of Petroleum & Minerals
Date Posted: 2014/09/03
Ibrahim Hussein Mayaleh
by Ibrahim Hussein Mayaleh , Sales & Business Consultant and Trainer , Self-employed

- Price

- Quality

- Reputation (Company, brand,..)

- Awareness

- Availability

- Advertisement

- Personal advice from Sales

- Financial status of customer

- Services

- Publicity

- People arround

 

Ujjawal Kumar
by Ujjawal Kumar , Sr Manager Sales & Distribution , Reliance Communication Ltd

Awerness about Product 

Price

Quility

Social Influncer

 

sandip chowdhury
by sandip chowdhury , Manager(Marketing) , IndianOil Petronas Pvt Ltd

Customer Choice mainly depends on financial capacity of the customer,good3D advertisement of the product,product exchange value,easy hasslesfree loan on product,long durability of product,good investment on return against product purchased etc.

Moaz Abd el ghany
by Moaz Abd el ghany , Operation and maintenance engineer , AHG

1-Cultural Factors

2-Psychological Behaviors

3-Social Factors

4-Personal Factors

Deva Gnanam Jayaseelan
by Deva Gnanam Jayaseelan , Lead SSE , MS

I am a great fan of Philip Kotler in this topic ... 

 

Consumers Character:

Social.

Cultural.

Personal.

Psychological.

 

Consumers Decision Process:

Problem recognition.

Information search.

Evaluation.

Decision.

Post-Purchase behaviour.

Divyesh Patel
by Divyesh Patel , Assistant Professional Officer- Treasury , City Of Cape Town

Main factors which nfluence consumer choices are:

  1. Needs & wants

  2. Price

  3. Quality

  4. Brand

  5. Trend
  6. Financial

 

Customer service support which also includes the refund, return and exchange policy

In today's world with presence of too many ads, data, tv channels, brands, the customer's choice becomes more and more difficult. This applies to new products. Concerning traditional products customers prefer to stay in their comfort. When thinking of soft drinks they will directly think pepsi or coke even if a new product is present in the market with lower price. Moreover, country of origin plays a large role in customer's choice. When we say shoes we think of italian product. Electronics we think and choose japanese products. Luxury cars Germany and so on.

On the contrary to people may think, ads are not always an influence to choose this product or that. As per my experience people do not trust ads these days anymore. You see an ad about something for a certain price and then you find that there are additional taxes or fees.

 

Bottom line is that customer's choice can never be controled or directed in one direction. In few seconds he may change his mind.

caroline bahadourian
by caroline bahadourian , shop manager at pull and bear , azadea

all the answers were correct , moreover the customer service of a staff member affects a lot the customer choice and willingness to buy

Waris Misbah
by Waris Misbah , Manager , Araamis/HUED

I think most of the responses here aptly asnwer the question. I would just like to add that "the consumer journey" around your core product or service will also influence their choice. 

ali asgher
by ali asgher , Accounts Officer , Crete N Crete (Pvt) Ltd

Consumers are presented with a variety of products and services to choose from in today's market. Several factors influence a consumer's purchasing decisions. They include psychological behaviors, family dynamics, social classes, and the buying process. These factors help advertisers create successful marketing campaigns that catch the eye of the consumer.

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