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1) Stay calm and try not to take it personally:
2) Let the client vent, without interrupting:
3) Acknowledge the client's emotions and apologize, if appropriate:
4) Help the client focus on their current needs:
5) Give the client control over their level of disclosure by asking permission to ask questions:
let her/him talk and talk then if he/she's tired its your turn to talk and be polite always customers is always right don't give negative answer always give positive one.
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