Start networking and exchanging professional insights

Register now or log in to join your professional community.

Follow

What are survey calls?

Do the CEO or CFO call the call center anonymous to find out the quality service provided. Is it true that often the experience is ridiculous, the call is placed is a loop and made to wait for long periods of hold and transferred many times.

user-image
Question added by Subhranshu Ganguly , Quality Analyst. , WIPRO
Date Posted: 2014/08/28

Assess the level of service by the customer after the completion of the call

More Questions Like This

Do you need help in adding the right keywords to your CV? Let our CV writing experts help you.