What is the standard service level for a call center?

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12-November-2020

Service Standards Customer Service Call Center

Question added by Nuha Ali , writer , freelance
Date Posted: 2014/08/26

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by Rajesh Nair , Escalation Manager , hewlett-packard(hp)

Differs what industry the call center is catering to, but overall its about meeting the standards to turn customer satisfaction to customer delight.

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