by
Jida Jaanini , Production Manager , Arab Group For Chemical Products
yes,customer satisfaction meand succesful employer and smart managment.
good comunication policy in all departments cause the company to work in harmony to thrive and provide a good customer service.
by
Ahmad AlHadeed , Planning And Analysis Manager , SHIFT Financial Services Ltd.
Yes For Sure;
A delicate balance must be maintained between going above and beyond in retaining customers and promoting profitability. Just as important as this balance is the integration of a high-quality customer service approach throughout all departments. By encouraging employees to strive for stellar service with customers and colleagues alike, you raise the bar and promote integrity company-wide.
by
Lakshman Ram , Branch Manager , Property World Info (P) Ltd
Integrating the customer service experience is VERY, VERY IMPORTANT!!!
This is because, it is a part of R&D of the organization to understand customer BEHAVIOR PATTERN, that throws a lot of insight with regard to various aspects such as product / service, packing, design, utilities, display, price, etc
Also, integrating such experience becomes an EXCELLENT training material. The CSE / CRE / CRM can derive maximum benefits. They can prepare themselves, well in advance, as to how to face the customers under various circumstances!!!
