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Is it right to take customer help while resolving issues?

Customer Satisfaction Customer Service Customer Feedback Customer Focus
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Question added by Amol Harishchandra Mhaskar , MRI Field Service Engineer , Time Medical Limited
Date Posted: 2013/06/22
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Irfan Sohail
by Irfan Sohail , Technical Specialist , Ericsson Pakistan (Pvt) Ltd.

Yes, customer feedback will help to upgrade the product and to make it more user friendly.

Deleted user

Of course...You can learn a lot from them.
In every sense.
And sharing knowledge has always been a positive thing.

Abdulqader Mousa Ali Badhib
by Abdulqader Mousa Ali Badhib , NExT HSE Training Services leader , Schlumberger - Saudi Arabia

Yes why not the collaboration between customer and support is very common we are share some knowledge

Zeest Qamar
by Zeest Qamar , Customer Services Officer , Baig Transport Company

Help in which sense ? Yes, we can ask customer to help us in understanding the issue not in resolving the problem.

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