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During check in process we must clear the payment and the guest must have credit letter from recognised company guarantee the payment or he pays cash in advance or he provide his credit card and we make preauthorization and with self payment we get1.6 of the room rate in order to avoid any inconvenience during check out
If front desk didn't follow this procedure that mean they will pay for this mistake
Some times we follow this but the guest ask for extending his stay and we ask him for more payment
I do not agree because this is contrary to the work program
I do not agree with you for all countries. It depends on the situation and what is the more convenient to the customer.
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