+ years of experience in Contact Center Operations and Processes to join ... deep knowledge of Contact Center implementations and experienced in requirements elicitation &...
National Company for Business Solutions - NCBSRiyadh, Saudi Arabia
responsible for managing manpower, call center operations, and providing managed services ... needs.Oversee and optimize call center operations, including monitoring and improving ...
management partners as a business expert.You will define and implement ... set of skills through continuous training and strong partnership with your ... , defects, lead times,...
potential issues.Conducting telephony system training sessions for end-users as ... Cisco Unified Communications Manager.Knowledge of contact center solutions, such as Avaya ...
(Part Advisors, Counter Supervisors, Regional Manager etc.) for sales support, leads ... with reporting manager• Support in staff recruitment, identify their training needs and...
In this role, you will be expected to conduct regular team meetings and training sessions to address skill gaps and keep the team updated on new policies and procedures.Monitor call center
Job Profile : Business Processes Consultant – Senior FICO Consultant (Remote Opportunity)Key ... time as a (sub-)project lead· Takes responsibility from time to ... time as team lead
the roleThe Genesys certified Technical Manager shall be a PMP Certified ... & commissioning of Genesys contact center solution on Genesys Cloud and ...
Training Center Manager Posting Date : 22/05/2024 Ref : E9565 Position : Training Center Manager Location : ... Description : Responsibilities: - Establish and Lead Training Department: