, Team leads and overseeing the agent teams by conducting weekly KPI ... management to build the contact center operations strategy and infrastructure in ...
dynamic team as a Fluent Call Center Agent and help us deliver outstanding ... verbal. - Proven experience in a call center or customer service role. - Excellent ...
in monitoring and assessing individual agent performance through regular performance evaluations ... management, and effective communication for call center team leaders. Empower team...
Manager- Contact Center Full-time Sub Division: CB ... , occupancy rate of available time, call duration, wrap up time and ... during an escalation by an agent Ensure operational
Manager- Contact Center (Emirati) Full-time Sub Division: ... , occupancy rate of available time, call duration, wrap up time and ... during an escalation by an agent ▪ Ensure operational