Overview of the role
Are you ready to lead and innovate in the dynamic world of automotive Aftersales operations in Sri Lanka? We're on the lookout for a remarkable individual to step into the role of Head of Aftersales. If you're passionate about driving profitability, nurturing talent, and enhancing customer satisfaction, this could be your perfect fit.
As the Head of Aftersales, you'll collaborate closely with the Director of Aftersales to oversee and administer all After Sales Operations for multiple brands in Sri Lanka. Your primary focus will be on profit & loss monitoring, manpower planning and development, service marketing, and operations. You'll be the driving force behind achieving superior customer delight and retention by ensuring robust management of processes and activities across the group.
What you will do
Required skills to be successful
About the team
This role reports to the Director of Aftersales. Joining this team means immersing yourself in a dynamic and diverse environment where every day brings new challenges and opportunities. From collaborating with cross-functional teams to engaging with customers, you'll experience the excitement of working in a fast-paced atmosphere where no two days are the same.
What equips you for the role
Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.