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متابعة

If a customer keeps nagging for a service you don't offer. Would you say no and let them handle it on their own, or offer a valid recommendation?

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تم إضافة السؤال من قبل مستخدم محذوف‎
تاريخ النشر: 2018/04/18

I`ll provide recomendation to customers keep in mind the"customers are first". If there is no customer you can`t run your business, so give the importance to thier voice.

Abdul Rahim Abdul Rahman
من قبل Abdul Rahim Abdul Rahman , General Manager , HDC, Prime Minister Department

Customer is a king and very valuable to us. Facing this situation, it is recommendated to do the following steps:

a. Explain about the actual things.

b. Guide our customer, where and how to get the services.

c. Follow - up with our customer and check their satisfaction level

d. Closed with smiling face and appreciation

If faced with such a situation please have a valid recommendation because if a customer find out about the service elsewhere and maybe you lied that such service is unavailable you wont see the customer near again. But make sure you tell the customer that it will soon be  introduced with lots of benefit from such service. The customer will be a potential customer because of truthfulness of your conversation and your courtesy

Lenneth Ann Forbes
من قبل Lenneth Ann Forbes , Customer Service Representative (CSR) , Teleperformance

First, listen actively to determine the needs of the customer then apologize and explain that you do not offer the service he needs but direct him to the correct department that gives the services, guide him and make sure that he will get satisfaction. Always be kind and patient to customers because they are always first.

Adham Barakat
من قبل Adham Barakat , Admin Assistant , Ainfct - Arabian Institution for Consultancy training & Performance Development

I must make a recommendation, so that the customer knows that we are interested in his interest even if we do not provide the service that is asked for, and of course, according to the policies of the company so as not to be advertise a product or something like this.

Roxana Nicoleta Dimuleasa
من قبل Roxana Nicoleta Dimuleasa , Sales & Projects Executive , Alinso Group

I would listen to clearly understand his need and only thereafter i will offer an alternative, beeing in our company with a service that might fit his needs or direct him to the correct comany that provides that service.  

Sameh Hanani
من قبل Sameh Hanani , Operations Director , Tajdeed Services

Offer Valid Recommendation, alternatives if availabile 

Customers are the very reason industries/cpmpanies exist. If you can not satisfy a customer's need, inform the customer of alternative optiosn.

Edward Kateregga
من قبل Edward Kateregga , Commis 1 pastry , MH ALSHAYA FOOD FACTORIES CURRENTLY

i make recommendation to the customer so he/she knows that we really care

mohand chibane
من قبل mohand chibane , own company/ manager , Eurl tesco informatique

will definitely help him without grumbling. As far as possible to meet its demands and make a recommendation.

Joan Parlocha
من قبل Joan Parlocha , Sales associate or sales promoter , Logic company

Just listen what they want to tell with full ofm my smile and respect,then after just offer a good reccomendation for them.

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