ابدأ بالتواصل مع الأشخاص وتبادل معارفك المهنية

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متابعة

Rules of business 1. The client is always right. 2. When client is wrong, refer Rule 1. Do you agree? Or disagree?

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تم إضافة السؤال من قبل Nilanjan Sen , Head Operations , AG Facilities Solutions LLC
تاريخ النشر: 2017/03/31
Majdi yahya Ghannam
من قبل Majdi yahya Ghannam , CHRO including HRS & General Services (2 Depts) , Wataniya Telecom, now known as Oreedoo

This rule is correct if applied correctly and fairly, if the concerned employee did not do anything wrong and the customer was rude and did not respect the humanity and dignity of the employee then the rule becomes null and void especially if the customer's behaviour was a result of inherent bias or pregisdeous (ratial, gender or any other kind of unacceptable predetermined attitude), in one of my previous jobs one customer was shooting at the one of the Tellers, when he insulted the employee for no apparent reason and was using profound and bad language and threatened her, we asked him kindly and gently to close his account, there should always be a balance between what us acceptable and what to also expect from your customers

Mouad Mechou
من قبل Mouad Mechou , Supplier quality development & car readiness coordinator , Stellantis

Personally, I totally disagree. This "more than a hundred years" motto is what leads to the worst client/supplier relationship. It is an outdated concept that suits abusive clients. Today, companies have to move on, and work on building partnerships with each others.

Muhammad Imran Zaman
من قبل Muhammad Imran Zaman , IT Supervisor , Pak Red Crescen Society

agree.............................................

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟