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متابعة

Call Centers CSRs are underestimated, Agree or disagree!?

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تم إضافة السؤال من قبل Ahmed Fawzy , Office Manager & Personal Assistant to CEO , Al Khodari Co.
تاريخ النشر: 2017/03/25
Junny Mar Robas
من قبل Junny Mar Robas , Customer Service Specialist , Gourmet Gulf Company

Based on my personal experience, I agree that most of the time we (CSRs) are being underestimated. In spite of that, I just learned to accept that it's part of the job. 

Ahmad Samir
من قبل Ahmad Samir , Director , Telecom

Totally agree on that, but this is because of the business leaders themselves who underestimate the power of the customer service and critical success factor of the corporate baseline main asset represented in the customer service representative.

Joe Seychell
من قبل Joe Seychell , head of IT , Pinnacle Investment

I think that it is each CSR on merit. As an individual - and their performance.

 

Some exceed expectations - ares do not. So a CSR may be underestimated - but at the same time some are in a role beyond there abilities. 

المزيد من الأسئلة المماثلة

هل تحتاج لمساعدة في كتابة سيرة ذاتية تحتوي على الكلمات الدلالية التي يبحث عنها أصحاب العمل؟